{"id":9301,"date":"2020-05-15T12:52:53","date_gmt":"2020-05-15T10:52:53","guid":{"rendered":"https:\/\/blog.unelink.es\/?p=9301"},"modified":"2020-05-15T12:52:56","modified_gmt":"2020-05-15T10:52:56","slug":"responder-una-consulta-en-el-sistema-de-soporte","status":"publish","type":"post","link":"https:\/\/hosting.airetech.es\/blog\/wiki\/responder-una-consulta-en-el-sistema-de-soporte\/","title":{"rendered":"Responder una consulta en el Sistema de Soporte"},"content":{"rendered":"\n<p>Si necesitas <strong>responder a una consulta<\/strong> puedes hacerlo desde el Sistema de Soporte de tu Extranet de Cliente. Por defecto el Sistema de Soporte cierra las consultas despu\u00e9s de contestarlas, pero puedes responder igualmente y al hacerlo <strong>se volver\u00e1n a abrir<\/strong>.<\/p>\n\n\n\n<p>Nuestro <strong>soporte es 24x7<\/strong> por lo que no importa qu\u00e9 d\u00eda ni a qu\u00e9 hora necesites nuestra ayuda, ya que solo necesitas un dispositivo que tenga conexi\u00f3n a Internet.<\/p>\n\n\n\n<p>Para responder a una consulta accede a tu <a href=\"https:\/\/extranet.unelink.es\/\" target=\"_blank\" aria-label=\"Extranet de Cliente (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"aioseop-link\">Extranet de Cliente<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/acceso-extranet.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"327\" height=\"560\" src=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/acceso-extranet.jpg\" alt=\"\" class=\"wp-image-9302\" srcset=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/acceso-extranet.jpg 327w, https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/acceso-extranet-175x300.jpg 175w\" sizes=\"auto, (max-width: 327px) 100vw, 327px\" \/><\/a><figcaption>Acceso Extranet de Clientes<\/figcaption><\/figure><\/div>\n\n\n\n<p>En la pantalla principal pulsa el bot\u00f3n <strong>Mis consultas<\/strong> situado dentro de la secci\u00f3n Sistema de Soporte.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/sistema-soporte.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"392\" src=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/sistema-soporte.jpg\" alt=\"\" class=\"wp-image-9303\" srcset=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/sistema-soporte.jpg 398w, https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/sistema-soporte-300x295.jpg 300w\" sizes=\"auto, (max-width: 398px) 100vw, 398px\" \/><\/a><figcaption>Sistema de Soporte<\/figcaption><\/figure><\/div>\n\n\n\n<p>En la siguiente pantalla ver\u00e1s un listado con todas las conversaciones que has tenido con el Sistema de Soporte. <strong>Busca la consulta<\/strong> a la que quieres responder y haz <strong>clic en la referencia<\/strong> de la consulta.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/listado-consultas.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"493\" height=\"387\" src=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/listado-consultas.jpg\" alt=\"\" class=\"wp-image-9304\" srcset=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/listado-consultas.jpg 493w, https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/listado-consultas-300x235.jpg 300w\" sizes=\"auto, (max-width: 493px) 100vw, 493px\" \/><\/a><figcaption>Listado de consultas<\/figcaption><\/figure><\/div>\n\n\n\n<p>Dentro de la consulta <strong>escribe la respuesta<\/strong> en el cuadro correspondiente y pulsa el bot\u00f3n <strong>Enviar<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/responder-consulta.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"808\" height=\"699\" src=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/responder-consulta.jpg\" alt=\"\" class=\"wp-image-9305\" srcset=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/responder-consulta.jpg 808w, https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/responder-consulta-300x260.jpg 300w, https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/responder-consulta-768x664.jpg 768w, https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/responder-consulta-600x519.jpg 600w\" sizes=\"auto, (max-width: 808px) 100vw, 808px\" \/><\/a><figcaption>Responder consulta<\/figcaption><\/figure><\/div>\n\n\n\n<p>Recuerda que dentro de cada una de las consultas, en la parte inferior puedes ver toda la <strong>conversaci\u00f3n<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/conversacion.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"364\" src=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/conversacion-1024x364.jpg\" alt=\"\" class=\"wp-image-9306\" srcset=\"https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/conversacion-1024x364.jpg 1024w, https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/conversacion-300x107.jpg 300w, https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/conversacion-768x273.jpg 768w, https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/conversacion-600x213.jpg 600w, https:\/\/hosting.airetech.es\/blog\/wp-content\/uploads\/2020\/05\/conversacion.jpg 1145w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption>Conversaci\u00f3n<\/figcaption><\/figure><\/div>\n\n\n\n<p>Por contra, si lo que quieres es iniciar una nueva consulta en nuestro Sistema de Soporte, puedes ver c\u00f3mo hacerlo en esta otra entrada de nuestro blog:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/hosting.airetech.es\/blog\/wiki\/abrir-una-consulta-en-el-sistema-de-soporte\/\" class=\"aioseop-link\">Abrir una consulta en el Sistema de Soporte<\/a><\/li><\/ul>\n\n\n\n<p>Esperamos que esta entrada te sea de utilidad.<\/p>\n","protected":false},"excerpt":{"rendered":"Si necesitas responder a una consulta puedes hacerlo desde el Sistema de Soporte de tu Extranet de Cliente. Por defecto el Sistema de Soporte cierra las consultas despu\u00e9s de contestarlas, pero puedes responder igualmente y al hacerlo se volver\u00e1n a abrir. Nuestro soporte es 24x7 por lo que no importa qu\u00e9 d\u00eda ni a qu\u00e9 hora necesites nuestra ayuda, ya&nbsp;<a href=\"https:\/\/hosting.airetech.es\/blog\/wiki\/responder-una-consulta-en-el-sistema-de-soporte\/\" class=\"read-more\">Seguir leyendo<\/a>","protected":false},"author":1,"featured_media":9305,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[14,478,6],"tags":[529,37,601,602,233],"class_list":["post-9301","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-extranet-de-cliente","category-sistema-de-soporte-extranet-de-cliente","category-wiki","tag-extranet-de-cliente","tag-extranet-de-clientes-2","tag-responder-consulta","tag-responder-ticket","tag-sistema-de-soporte","cat-14-id","cat-478-id","cat-6-id"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/hosting.airetech.es\/blog\/wp-json\/wp\/v2\/posts\/9301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hosting.airetech.es\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hosting.airetech.es\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hosting.airetech.es\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hosting.airetech.es\/blog\/wp-json\/wp\/v2\/comments?post=9301"}],"version-history":[{"count":1,"href":"https:\/\/hosting.airetech.es\/blog\/wp-json\/wp\/v2\/posts\/9301\/revisions"}],"predecessor-version":[{"id":9307,"href":"https:\/\/hosting.airetech.es\/blog\/wp-json\/wp\/v2\/posts\/9301\/revisions\/9307"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hosting.airetech.es\/blog\/wp-json\/wp\/v2\/media\/9305"}],"wp:attachment":[{"href":"https:\/\/hosting.airetech.es\/blog\/wp-json\/wp\/v2\/media?parent=9301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hosting.airetech.es\/blog\/wp-json\/wp\/v2\/categories?post=9301"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hosting.airetech.es\/blog\/wp-json\/wp\/v2\/tags?post=9301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}